FAQ
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Common Questions
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Straightforward guidance on plans, features, and support.
We handle safe updates, backups, security checks, uptime monitoring, and performance improvements, plus minor content changes on request.
Paid Plan requests get priority with a defined SLA (set your target, e.g., under 4 business hours). Free Plan is best‑effort.
Yes. We scan, remove malware, harden security, and restore from clean backups if needed (covered under Paid care).
We use safe updates, staging (when needed), and off‑peak scheduling to minimize disruption and avoid downtime.
Yes. We optimize caching, images, code, and configuration to enhance load times and key Web Vitals.
Yes. We support catalog changes, checkout flow checks, gateway testing, and security hardening for online stores.
Start Free for essentials, we assess and share an action plan, then upgrade to full care when ready. Continuous monitoring and monthly summaries keep you informed.
Always Online. Always Secure. Always Moving.
From safe updates and daily backups to malware protection and speed boosts, we keep your site ready for peak moments—no surprises, no downtime.
Common Questions
Most Popular Questions
Find quick answers about plans, features, billing, and support. If something’s not covered, reach out and we’ll help right away.
Yes. The Free Plan is free forever on unlimited websites. It includes essentials like updates management, monthly backup, basic security and performance checks.
The Paid Plan adds daily backups with 1‑click restore, safe updates, advanced security (malware scan/removal, hardening), 24/7 uptime monitoring with alerts, performance optimization, priority support, and monthly summaries.
Absolutely. Start free and upgrade to the Paid Plan whenever you’re ready. You can also enable add‑ons as needed and disable them later.
Yes, fair‑use limits apply to keep turnaround fast for everyone. Bug fixes and content updates are included up to a monthly cap. If a task is larger or out of scope, we provide a clear estimate before proceeding.
No hidden fees. Pricing is transparent. Add‑ons are optional and billed separately only if you enable them. There’s no lock‑in—cancel anytime before the next billing cycle.