Last Updated: 01-11-2025
At Wp Web Support, we strive to deliver high-quality website support and digital services that meet or exceed your expectations. However, we understand that situations may arise where a return or refund is necessary. This Return and Refund Policy explains how we handle such requests.
1. General Policy
We offer a 7-day return window from the date of service delivery or purchase confirmation. If you are not satisfied with the service provided, you may request a return or refund within 48 hours of identifying the issue.
All refund and return requests must comply with the conditions outlined below.
2. Eligibility for Returns and Refunds
To be eligible for a refund or service return:
- The request must be submitted within 7 days of delivery or purchase.
- You must initiate your refund request within 48 hours of noticing an issue with the service.
- The issue must be directly related to the scope of work agreed upon.
- The service must not have been fully completed, transferred, or published (in cases of website development or digital assets).
Please note that completed projects or approved deliverables are non-refundable once final approval has been given.
3. Non-Refundable Services
Certain services are exempt from refunds, including:
- Custom development projects once the work has commenced
- Analytics, SEO, or security audit reports already delivered
- Hosting or domain services activated on your behalf
- AI chatbot integrations or third-party software costs
- Any service that involves third-party costs or licenses purchased for you
However, we are committed to resolving any issues or errors identified within the service period.
4. How to Request a Refund
To initiate a return or refund, please contact our support team within the stated timeframe:
Email: support@wpwebsupport.com
Subject Line: Refund Request – [Your Order Number]
Your request must include:
- Your full name and contact information
- Order or invoice number
- Date of purchase
- A brief explanation of the issue or reason for refund
Our team will review your request and respond within 3–5 business days.
5. Refund Approval and Processing
If your refund request is approved:
- Refunds will be processed to your original method of payment.
- Depending on your payment provider, funds may take 5–10 business days to appear in your account.
- For partial refunds (e.g., where some work was completed), the refund amount will be adjusted accordingly.
If your request does not meet our eligibility criteria, we will provide an explanation and offer possible solutions to address your concerns.
6. Service Adjustments Instead of Refunds
In many cases, we prefer to resolve issues through service revisions or adjustments before issuing a refund. Our goal is to ensure you receive the full value of your investment. If technical errors or project misalignments occur, we will make reasonable efforts to correct them promptly.
7. Contact Us
For questions or refund requests, please contact:
Wp Web Support
Email: [support@wpwebsupport.com]
Website: wpwebsupport.com